9 reasons to use Hosted Helpdesk

Hosted Help Desk » 9 reasons to use Hosted Helpdesk

Here are the top reasons to choose the hosted helpdesk over the "installed" help desk application:

1. No hardware and software costs - you don't have to buy and manage your own server, you don't need a copy of Windows and a copy of MS SQL Server
2. No hiring costs - you don't need to hire staff to install and upgrade the software
3. Leave the infrastructure to professionals - let us care about the network connectivity, firewalls, Intrusion Prevention Systems and the server maintenance of your helpdesk.
4. Always the latest version - no upgrade fees. We update our hosted helpdesk even more often than we release the new "downloadable" versions
5. Reliable high-bandwidth network - our servers are hosted at the Qwest Communications Tower in Downtown Denver, Colorado (the United States of America), 24x7 monitoring, everyday backups
6. Tight email integration - the hosted helpdesk offers the same level of email integration as the installed one. If checks a support mailbox you specify, generates helpdesk tickets from incoming emails and sends replies back to your users.
7. Instant setup - sign-up for a free trial and start working in minutes.
8. No backup headaches - leave that to us. We have multiple scheduled backups, which includes a daily database backup and a daily server backup.
9. SSL - secured connections
10. And finally - when we deploy the hosted helpdesk to our server, we copy it to the server in a "precompiled" mode. If you're an ASP.NET developer, you'll understand. This means - no html-files, no markup, no scripts, no XML-resources... Just pure binary code in optimized DLL-files.
    
    We spend hours to fine-tune our server. Everything, from browser-caching headers to performance improvements and security patches has been thoroughly taken care of... You don't have to do it yourself.