Hosted Help Desk

Hosted Help Desk - the hosted version of our HelpDesk software. Your support ticket system will work on OUR SERVERS for an affordable monthly fee.

Unlimited usersNot priced per engineer

You get unlimited agents on all plans. No catch. Similar systems are priced around $30 per agent, while our help desk is unlimited.

Hosted on our serversSave yourself from hardware headaches

Your help desk is hosted on our cloud servers at the Qwest Communications Tower in downtown Denver, Colorado, 24x7 monitoring, everyday backups. We keep your data even if your account expires! Learn more...

Custom domainUse your own address

Set up a help desk app on your own domain, like "support.YourName.com". Easy to set up, integrates with your website Learn more...

Secure and reliableYour information is safe with us

Your connection to the hosted help desk is protected by SSL, the server's disks are encrypted and the cloud technology makes us immune to hardware failures.

Simple and straightforwardBut has everything you need

We are focused on usability, absolutely no learning curve involved. However we have all the features you expect from a hosted help desk app: asset tracking, file attachments, knowledge base, tagging, ticket-categories, email-integration and more.

Less than a dollar a dayCheap hosted help desk

Our plans start at $29 a month for a unlimited number of agents.

Professional IT support system

OK, you've ended up on a "yet another hosted help-desk software" page. We will save you some time and point out the key reasons why this helpdesk is different:

Unlimited - we are not priced "per technician" or "per user". The monthly fee ($29 for the cheapest plan) is for an unlimited solution. 1 agent? 10 agents? 100000 agents? Doesn't matter.
Full-blown - Jitbit Hosted Helpdesk has everything a help-desk software needs: 2-way email-integration, easy user-interface, file-attachments, asset-management etc. You'll find the detailed features list below.

Why hosted help desk?

We make it fast - we spend hours fine-tuning our helpdesk server, optimizing the database speeds, applying security patches... So you don't have to.

We use it ourselves! - our own support is handled by a hosted help desk instance that lives on the same server as our customers.

We made it affordable - our monthly fee is less than 30 bucks for the basic plan which includes unlimited users and technicians (the basic plan will fit almost everyone's needs). No catch. Unlike it's competitors, Jitbit SaaS Helpdesk is not priced on a per-user basis. No setup fees, no hidden costs.

This is a hosted (saas) version of our award winning "downloadable" HelpDesk software. Your hosted helpdesk software is just 2 clicks away.

Hosted Helpdesk is just seconds away

Instant setup - just sign up for free, pick a domain for your hosted helpdesk (like "mycompany.jitbit.com") which will stay free for 2 months (60 days). You can change this URL later or even set up a custom domain for you helpdesk. Be up-and-running instantly.

Why choose the hosted helpdesk?

The benefits of the hosted help desk software are:

Instant setup, the hosted help-desk is up and running in minutes, we even cancelled the setup fee.
Always the latest version - your hosted help-desk is upgraded by us and upgrades are free forever. The hosted helpdesk is even updated more frequently than the downloadable one.
Leave the installation, backups and hosting of your hosted ticket system to us.
Reliable high-bandwidth network and other known benefits of SaaS software
more details

Hosted Helpdesk features at a glance

It's unlimited unlike our competitors
It's secure - your sensitive data is protected with SSL-encryption (https)
It's multilingual
It checks your support mailbox and converts emails to tickets
It's fast & reliable - our servers are hosted at the Qwest Communications Tower in Downtown Denver, Colorado (the United States of America), 24x7 monitoring, everyday backups
It's affordable - unlimited users and technicians for less than a dollar a day. Unlike similar software that is priced "per seat".
Free support and version upgrades
Knowledge-base, Reporting, Asset-tracking and File-attachments - all the features that a hosted help-desk should have
Customizable you can change the colors, even add your own logo to the design.
Single-sign-on - we offer an authentication API for existing web-applications
Support widget that you can place on your website - just two lines of JavaScript and you have a support form on your website.
Probably the best online hosted ticket system out there